→ Answers that will help you travel more easily
Frequently asked questions
I left my belongings on the bus/at the station
Items found on the bus are taken to a location designated by the carrier (usually the information desk at the bus station or a special lost and found office).
Items found at bus stations or bus stops are usually kept at the bus station information desk or at a special lost and found office.
Documents, weapons, or ammunition must be handed over to the police immediately.
For lost items, please contact the carrier or the bus station operator directly. You can find the contact information for bus stations here.
If you have left something on the bus, please contact the carrier directly.
If you left your belongings at a bus station or bus stop, please contact the station operator directly. You can find the contact information for bus stations here
Found items are kept for 6 months.
If an item is perishable (e.g., food), it may be sold or disposed of after 24 hours.
Contact the carrier—the item will be returned. Before returning the item, some carriers may ask you to cover reasonable storage costs.